Wednesday, November 26, 2008

Why hotels are easy terror targets

The email on Wednesday from my friend, the managing director of the Taj Mahal Palace & Towers in Mumbai, India, was disturbing and scary:

"We're in a lock down mode here at Taj. (200) guests are in the restaurant with security. I'm locked down on the first floor. The police have control of the whole building and have narrowed five armed men to the sixth floor of the Taj Palace wing and closing in...."

Shortly thereafter the television showed frightful images of the sixth floor on fire, the very floor where I often stay when in Mumbai. Then no further email messages.The hotel attacks in Mumbai are the latest in a string of incidents: Two separate explosions of Western-branded hotels in Islamabad, a bomb detonated at the Marriott in Jakarta. And now, the hotel attacks in Mumbai.

Security of hotels at issue
All call into question the security of hotels and why they are frequent targets.

The Taj hotel in Mumbai is one of the great elegant hotels of India. Built more than 100 years ago, it has been the home to royalty and visiting heads of state for decades. And it is considered one of the two premier luxury business hotels in Mumbai (the other being the Oberoi, which was also attacked). But on any given day, hotel occupancy is predominantly Western, both business and leisure travelers, and as such both hotels stand out as easy targets for terrorists.

Most security experts will tell you that a hotel is a prime "soft" terrorist target: multiple entrances and exits, easy vehicle access and dozens — and sometimes hundreds — of unattended bags in the lobby.

Like the Taj, most hotels are not designed or built as security fortresses, and many older hotels provide easy opportunities for terrorists to move in and out of the hotel virtually unchallenged.

So what can hotel guests do? You need to practice personal awareness every time you check into a hotel.

Personal awareness
Before you even enter the building, look for cars parked near the front entrance. Most large urban hotels now prohibit this practice and many actually inspect incoming vehicles at an outside perimeter area, insisting upon opening car trunks and using under-chassis mirrors. If you see an unattended car parked at the front entrance, report it. The same for unattended luggage in the lobby.

In a number of hotels around the world — including some in India — hotel security officers have installed metal detectors to screen incoming guests. The problem — most are either not manned, or are not operating correctly. They only serve as a psychological deterrent against crime, but are essentially ineffective against dedicated terrorists.

Then the multiple entrance and exit problem. It's one thing to put security officers at the front entrance to the hotel, but if side entrances — including employee entrances — are not patrolled and controlled, the security is also essentially useless. Again, if you see entrances to hotels without security personnel, report them.

The bottom line is to be a proactive, aware traveler, and you increase the odds of your security and safety every time you stay at a hotel, wherever it is located.

More from msnbc.com
Night of horror in Mumbai
During the encounter a huge fire broke out at the top of the hotel's historic old wing, trapping numerous guests in their rooms. 'In the end the firemen broke the windows of the room and we climbed down the ladder,' the woman said. -- PHOTO: ASSOCIATED PRESS

MUMBAI - IT'S one of the plushest hotels in India, if not the world, but for one night it became a terrifying battleground, complete with gun battles, explosions and a raging fire.

'That was, without doubt, the worst experience of my entire life,' said one woman guest after she was rescued by firemen from Mumbai's famed Taj Hotel, which was caught in the middle of a multi-pronged militant attack across India's financial capital.

'It was a very, very painful six hours,' said the woman, who had lain on the floor of a hotel room with 25 other petrified guests, while hostage-taking gunmen roamed the hotel and fought off special units of naval commandos.

'We really didn't know what was going on,' she told reporters.

'But we could hear the army coming through the hotel. We heard the firing and the blasts.'

Military units stormed the hotel in the early hours of Thursday morning to confront a handful of gunmen armed with assault rifles and grenades who had taken hostage an unknown number of guests - many of them foreigners.

During the encounter a huge fire broke out at the top of the hotel's historic old wing, trapping numerous guests in their rooms.

'In the end the firemen broke the windows of the room and we climbed down the ladder,' the woman said.

One British guest told local Indian television that he had been among a dozen people herded together by two of the gunmen and taken up to the hotel's upper floors.

'They were very young, like boys really, wearing jeans and T-shirts,' the guest said.

'They said they wanted anyone with British and American passports and then they took us up the stairs. I think they wanted to take us to the roof,' he said, adding that he and another hostage managed to escape on the 18th floor.

A group calling itself the 'Deccan Mujahedeen' claimed responsibility for the coordinated assaults on the Taj and another luxury hotel, the Trident, as well as several other locations in the city.

As of 6am (8.30am) there were still gunmen holed up in the Taj and for some remaining guests the danger was far from over.

One woman contacted on her phone by a television channel, said she and around 35 other guests were boarded up inside one of the rooms.

'We were shot at and we have one man who has a bullet wound in his stomach,' she whispered over the phone.

'He's bleeding badly and he needs to go to hospital.'

The woman said the security forces had been in contact with her group during the night.

'They've been telling us to stay quiet and lay low,' she said. 'I think they're waiting for light to break.'

Another Taj guest said he got out from the 18th floor via the fire escape.

'There was a lot of smoke so I couldn't see well, but I could hear bomb sounds,' he said.

'I could hear other guests in their rooms. I tried knocking on some of the doors, but none of them opened,' he said.

The head of the Madrid government and a British member of the European parliament were inside when the gunmen attacked the Taj but escaped unhurt.

'All I saw was one man on foot carrying a machine gun-type of weapon - which I then saw him firing from and I saw people hitting the floor, people right next to me,' MEP Sajjad Karim was quoted as saying by the BBC.

The Taj sits opposite the landmark Gateway of India monument on the edge of the Arabian Sea through which the last colonial British troops departed after independence in 1947.

Legend has it that its creator, a Parsi industrialist called Jamsetji Nusserwanji Tata, commissioned the building after being refused entry to the now-defunct Apollo Hotel, which had a strict Europeans-only policy.

Completed in 1903, it quickly became the city's best hotel and has arguably retained that accolade to the present day, as well as an iconic place in Mumbaikers' hearts as a symbol of cosmopolitan sophistication. -- AFP

If you have been affected by the Mumbai terror attacks or know of someone who has been caught in the situation, call us at +65-6319-1066 and give us more details. Or send your comments to us.

Mumbai terror attack kills 87, stock exchange closed

Indian Army, police battling hostage-holding terrorists in financial district


HONG KONG (MarketWatch) -- Gun battles between police and hostage-holding terrorists flared in Mumbai's financial district Thursday in the wake of overnight attacks at nine sites, frequented by Americans and Britons, that left at least 87 people dead and 250 wounded.
Indian stock exchanges were ordered closed as soldiers and local police were attempting to root out terrorists who were reported holding at least 15 hostages, some of them in a hotel building near the Indian Stock Exchange.
"The stock market and exchanges are closed for the day. The expiry in [November] futures and options and the settlement [due on Thursday], has been postponed to the next working day," said Kalyan Bose, a spokesman for the Bombay Stock Exchange.
Gunfire erupted Thursday morning after the Army moved into Mumbai to assist police in quelling the terrorists who had attacked in India's financial capital, including two luxury hotels and the city's busiest commuter railway station, according to reports.
The terrorists were believed to be holding seven foreigners at the Taj Mahal Hotel in upscale southern Mumbai, less than a mile from the Bombay Stock Exchange building.
A shadowy group calling itself Deccan Mujahideen reportedly claimed responsibility for the attacks, which reportedly targeted Westerners, particularly Americans aside and Britons.
"It is a very serious situation and gun battles are still on in at least three places," said Vilasrao Deshmukh, chief minister of Maharashtra state, of which Mumbai is the capital, according to the Website of CNN-IBN news channel.
The report added that 11 police officers, including the head of the Anti-Terrorism Squad, were among the 87 people killed in the synchronized attacks.
The coordinated attacks began about 10:30 p.m. local time, according to media reports.
CNN reported that a group calling itself Deccan Mujahideen claimed responsibility for the attacks, though analysts told CNN "that may be a front name to throw investigators off."
Earlier, CNN reported that gunmen were holed up in the city's swank Taj Mahal and Oberoi hotels and were locked in gun battles with local police.
The military reportedly entered the Oberoi, and a large explosion was heard shortly after, according to CNN. Local police have killed four of the suspected attackers and captured nine, the Associated Press reported, citing Indian officials.
Some 15 foreign hostages were being held at the Taj Mahal, the online edition of The Wall Street Journal reported. Half of them had U.S. or British passports, according to CNN. In addition, a hostage situation was "unfolding" at Cama Hospital, CNN reported.
Three foreigners, including a Belgian and an Indonesian, also were taken hostage at the Trident hotel, which is connected to the Oberoi, the Journal reported, citing local media.
There were five shootouts and two grenade attacks, according to the news network's report, CNN said. The attacks were concentrated in the upscale Colaba district in the southern end of the city, the Journal reported. The Taj Mahal hotel and Oberoi hotel are a short distance from each other at the southern tip of the city.
According to the Web site of CNN-IBN, an English-language Indian TV news channel, rescue operations were under way and "several" hostages were rescued.
Evacuations
The attacks appear to be centered on locations popular with foreign visitors, while most of the injured were police officers. One attacker was believed to be holed up in the railway station, where thousands have been evacuated.
An online report in the Journal quoted Mumbai police commissioner A.N. Roy as saying the police are treating the attackers as terrorists who "opened fire indiscriminately."
The Journal, citing Times Now television, reported that two gunmen who entered the Taj hotel were seeking guests with British or American passports.

In addition, gunshots were fired at the Leopold Restaurant, which is popular with foreign visitors, according to reports.
Mumbai was the site of a large-scale terrorist attack in 2006, when seven bomb blasts rocked the suburban railway, killing 200 people.
The city, formerly known as Bombay, is home to the Reserve Bank of India, the Bombay Stock Exchange and the National Stock Exchange of India. It's also home to the "Bollywood" film industry, a major seaport and the regional offices of numerous multinational corporations.
President George W. Bush condemned the attacks, a White House spokesman said Wednesday, according to the Associated Press. President-elect Barack Obama, who's being updated on the events as well, did the same, a national-security representative from his transition team told CNN.
A State Department spokesman said he was unaware of any American casualties, the AP reported.
Wednesday's attacks came after a series of similar incidents attributed to Islamist terrorists in other cities in India, including New Delhi.
India, which is predominately Hindu, was partitioned in 1947, creating neighboring Pakistan, which is predominately Muslim. The countries have a history of tension and cross-border violence.
'You don't feel safe'
Nick Chamie, head of emerging markets research at RBC Capital Markets, said that although India is somewhat accustomed to attacks, any rise in political instability could further weigh on its market and economy.
"Generally, politics have never been a factor of strength for India. But that would add to the headwinds that the Indian market and the economy will face, that's for sure," Chamie added. "With the elections not due until next year, there's already some degree of paralysis about the economy right now."
India's sensitive index, or Sensex, rallied Wednesday, gaining 3.8% to 9,026.72. But the benchmark has lost about half its value so far this year, as investors have pulled their money out of emerging markets around the globe.
Rob Lutts, the chief investment officer of Cabot Money Management, a Salem, Mass.-based independent wealth-management firm, said that to get money flowing back to India, investors need to feel the country is a safe place to invest. A spate of terror attacks show that it is not.
"Security is lacking, infrastructure is lacking," Lutts said. "The way to monitor and prevent these [attacks] is not there."
To be sure, Lutts said the market's reaction to the latest round of attacks will likely be limited. As the global credit crisis and economic downturn takes its toll on emerging markets, negative developments to some degree are already priced into current levels.
"When bad news occurs when valuations are already so low, it doesn't have much of an impact," he said.
In the longer term, India needs to improve conditions for capital investment to expand wealth and inspire more confidence in projects in the country, he said, adding that "I do believe that will happen over time" as the global recession wanes.
But for now, he commented, "You don't feel safe there and your capital doesn't feel safe, either." End of Story
John Letzing is a MarketWatch reporter based in San Francisco.
Lisa Twaronite reports for MarketWatch from San Francisco.
Nick Godt is a MarketWatch reporter based in New York.

Fire engulfs hostage hotel in Mumbai

FLAMES and a massive plume of smoke engulfed Mumbai's five-star Taj Mahal hotel, following an encounter between police and gunmen holding foreign guests hostage.

Flames were suddenly seen pouring out of the upper floors of the historic old wing of the hotel, where gunmen had held around a dozen guests hostage as part of a series of assaults against targets around the city that began late Wednesday.

It was not immediately clear what triggered the fire, which became visible after television footage showed what appeared to be some of the hostages being shepherded out of the building.

The Taj and another five-star hotel in the city, the Trident, had both been surrounded by heavily armed security personnel after they were attacked by separate groups of gunmen. At least 80 people have been killed and 250 injured in seven attacks in the city.

Teams of commandos were seen entering both hotels.

The Taj, next to the British colonial era Gateway of India monument, is one of the world's leading hotels and regularly attracts VIP visitors.

Mumbai landmarks targeted in attacks: AFP

NEW DELHI - Gunmen chose some of Mumbai's best-known landmarks and tourist destinations as the focus of their coordinated attacks against multiple targets in the city on Wednesday.


Taj Mahal Hotel -- A handful of gunmen armed with assault rifles and grenades stormed into the historic hotel near the Gateway of India monument late Wednesday evening.

They took more than a dozen hostages with a specific focus on British and American guests.

Military commandos stormed the hotel in the early hours of Thursday, reportedly killing two gunmen and freeing some guests.

As of 8:00am (0300 GMT), the hotel was still under a state of siege, with at least two gunmen and a number of hostages still believed to be in the building.

Shots could be heard at regular intervals and a fire that started on the upper floors during the night was still burning.

Oberoi Trident Hotel -- Attacked by a separate group of gunmen at the same time as the assault on the Taj Mahal.

Commandos entered the hotel on several occasions during the night, resulting in exchanges of gunfire.

As of 8:00am (0300 GMT), at least half a dozen foreign hostages were believed to still be held in the hotel by an unknown number of gunmen.

Nariman House -- A building comprising largely offices, including a Jewish Centre. Several reports quoted witnesses as saying at least one Jewish family was being held hostage.

The building was surrounded by Rapid Action Force personnel and snipers.


Chhatrapati Shivaji Railway Station -- Previously known as Victoria Terminus.

Earlier, several men armed with AK-47 rifles had stormed into the passenger hall of the station and opened fire and thrown grenades, killing at least 10 people.


Cafe Leopold -- One of Mumbai's best-known restaurants, frequented by tourists, particularly after it featured prominently in the 2003 cult novel "Shantaram"by Australian Gregory David Roberts.


Cama Hospital -- A charitable hospital for women and children. Reports of firing late Wednesday evening

Father of the bride: it was fate we survived Mumbai attack

Some guests are rescued from the Taj Mahal hotel while others comfort each other. Inset, Australian restaurateur and father of the bride Nick Papazahariakis.

Father of the bride and well-known South Australian restaurateur Nick Papazahariakis has told how "it was fate" that he and the wedding party were not blown up in a Mumbai restaurant.

Mr Papazahariakis said a last-minute change of plan led the party to switch from Leopold restaurant, which was attacked, to Pencharatna, 300 metres from the Taj Mahal hotel.

Mr Papazahariakis told smh.com.au he and his newly-wedded daughter, Chloe, her husband, Bollywood actor Puneet Vasistha, and six others were now trapped in Pencharatna while a street battle went on outside.

"We were supposed to go to the Leopold restaurant, where the first bombing was, and we were around the corner at the Taj [Mahal hotel] having a drink earlier in the evening and we decided we didn't want to go [to Leopold] and so we left [the Taj Mahal hotel] and we were all having dinner and then the news of the attacks came.

"They said they'd just bombed Leopold restaurant, and we all looked at each other and thought, 'We're supposed to be there for dinner.'

"We felt very lucky. It was a very strange feeling that it was fate for us not to be there. Because a couple of hours before we were supposed to be going there for dinner."

They changed their minds about going to Leopold because some friends were running late, so they went to Pencharatna, which is owned by a member of Vasistha's family.

"Everything is happening around here.

"Only 15 metres from the restaurant somebody has just been killed.

"We heard gunshots and we saw what was happening from windows on a higher floor and we saw somebody killed.

"The person was just a bystander. The terrorist [shot him].

"They have stolen a police car and were driving around shooting, and the police took a taxi and were chasing them and they were shooting each other and as they were passing the main road a guy was sitting there watching and he was shot.

"Nobody can move or get in or out of [south Mumbai] because the terrorists are running around in police cars so we don't know what to do.

"We heard the explosions and they saw it on television.

"We didn't hear the Leopold bombing. We saw it on television, but almost immediately after we heard all the gunfire across the street here.

"The minute this happened everyone just disappeared from the street and then we barricaded the street so nobody can come down [our alley]."

Mumbai is Attacked by Terrorists

At least 80 people were killed and still counting, 250 injured and up to 100 taken hostage by suspected Islamic terrorists in a series of attacks in Bombay targeting British and American citizens.

Militants attacked a crowded railway station, two luxury hotels and a backpacker bar with automatic rifles, bombs and grenades. All the sites were in the south of India’s financial capital.

The hostages were seized at the Taj Mahal Palace hotel, where a group of British MEPs were staying, and the Oberoi nearby. Paramilitary forces had gathered around both buildings. A police inspector said: “The terrorists are throwing grenades at us from the rooftop of the Taj and trying to stop us from moving in.”

A taxi was bombed near the international airport. At Leopold CafĂ©, a bar popular with tourists and backpackers, witnesses described pools of blood and bullet-scarred walls. Eleven police officers, including the chief of Bombay’s anti-terror squad, were killed in stand-offs with gunmen.

A group calling itself the Deccan Mujahideen e-mailed Indian news organisations claiming responsibility.

The co-ordinated attacks, on soft Western targets, showed all the signs of an al-Qaeda strategy. Intelligence “chatter” in recent weeks indicated that al-Qaeda was plotting an attack. The first incidents were reported at about 10.30pm local time. Early accounts were confused as mobile phone networks jammed and the city’s police control room was flooded with calls from terrified members of the public. At first, the violence was thought to be part of a gang turf war. Then it became clear that it was a terror attack.

Five hours after the attack began, the Taj Majal Palace was set on fire, gutting the upper floors, where the hostages were thought to be held.

A police spokesman said: “We have only a very tenuous grasp on what is happening so far. People are scared. The incidents being reported are so many. Gunmen are under siege at several locations but we are worried about hitting civilians.” Later, police said that they had killed four suspected terrorists and arrested nine.

Memories are fresh of July 11, 2006, when 200 people were killed by seven bombs on Bombay’s train network.

The British MEP Sajjad Karim, who was staying at the Taj Mahal Palace, said: “I was in the lobby when gunmen came in and people started running . . . A gunman just stood there spraying bullets around. I ran into the hotel kitchen and then we were shunted into a restaurant in the basement. We are now in the dark in this room and we’ve barricaded all the doors. It’s really bad.”

*Foreign Office phone line for concerned relatives: 020 7 0080000.


TERRORISTS HAVE TAKEN HOSTAGES AT THE TAJ MAHAL HOTEL
An ATS team has arrived at the Taj, where fresh blasts have been reported.
There was at least two explosions in the dome of the Taj.

"Gunmen took 40 hostages and half of them foreigners. They wanted anyone with a British or American accent!" -NDTV.
Terrorists did not even spare hospitals-- Gunfire reported at GT and Cama.
There are reports that hostages were taken in Cama hospital of the city.

Terrorists strike in at least 7 different locations!... 60 people dead!
...Make that 80 people dead.
Trident Hotel bombed!

A policeman stands guard after shootings by unidentified assailants at a railway station in Mumbai. (Reuters)

National Terror Alert has live video coverage:

Terrorists are reported to be moving through city in emergency vehicles and staging multiple attacks. Shootings, explosions and other attacks are taking place throughout the city.

There are reports of hostages being held at several locations. Americans and other westerners are reportedly being rounded up by terrorists in several hotels.

All security personal are being called up but are still overwhelmed by the scope of the terror attack.
The attacks have been blamed on Muslim militants.

Mortal remains of a taxi after terror attack at western express highway near domestic airport in Mumbai. (Hindustan Times)


A policeman walks with an elderly man after shootings by unidentified assailants at a railway station in Mumbai. (Reuters)

Here is amazing video of live firing from the scene:


Lawhawk is covering the massacre.

A little known outfit Deccan Mujahideen has claimed responsibility for the attacks.
There are now reports of firing at JW Marriott Hotel as well.

UPDATE: Horror! There is fighting reported from the hotels.
The operation is ongoing. Security forces are moving throughout the city. There could be more targets throughout the city. A couple of terrorists have been killed away from the downtown. This is a new kind of urban jihad.
FOX News is following the story.